REVENUE INTELLIGENCE ANALYST – CUSTOMER SUPPORT
Role Mode: Hybrid (4 Days WFO & 1 Day WFH) Timing: 2:00PM-11:00PM
We are looking for a Revenue Intelligence Analyst to support Customer Support analytics, reporting, automation, and operational intelligence.
Experience:
- 3–6 years in Business Intelligence, Customer Support Analytics, Revenue Operations, Data Analytics, or Operational Reporting.
- Experience handling reporting requirements independently and working with business stakeholders.
- Education
- Bachelor’s degree in Business, Commerce, Finance, Statistics, Computer Science, Engineering, Data Analytics, or a related field.
- Relevant BI/Data Analytics certifications are an added advantage.
Required Skills:
- Strong hands-on experience with Salesforce reporting and dashboards
- Advanced Microsoft Excel, including formulas, PivotTables, lookups, data transformation, and large datasets
- Strong Power BI skills, including dashboards, Power Query, data modeling, and DAX
- Strong analytical and problem-solving skills with attention to data accuracy and validation
- Ability to analyse Customer Support KPIs, including case volume, backlog, SLA, FRT, MTTR, escalations, and CSAT
- Good communication and stakeholder management skills
- Strong ownership and automation/process-improvement mindset
Preferred:
SQL, VBA/Macros, Salesforce Service Cloud, Python/R, AI/GenAI, Jira, and service operations analytics.
